Video Encoder Pro
  • About EXVIST
  • 📌GETTING STARTED
    • Introduction
    • Changelog
    • Quick Start
      • 1️⃣Connection Diagram
      • 2️⃣Download & Run
      • 3️⃣Configure IP
      • 4️⃣Access Encoder
      • 5️⃣Configure Video
      • 6️⃣Configure RTMP
    • Aerial Video
  • 🛠️Tools
    • EncDeviceTool
      • Download
      • Quick Start
    • ActiveX
  • ✨SETTING
    • Preview
    • System
      • System Setting
      • Date & Time
      • System Info
      • Uart Transmit
      • Maintain
    • Video/Audio
      • Audio
      • Video
      • OSD
      • Image
    • Network
      • TCP/IP
      • DDNS
      • WIFI
      • HTTP
      • HTTPS
      • RTSP
      • Multicast
      • Unicast
    • Push
      • RTMP
      • SRT
    • Storage
      • Storage
      • Record
      • View Record
    • Security
  • 📺Fusion
    • Model Comparison
    • ◀️Preview
    • System
      • System Setting
      • Channel
      • Date & Time
      • System Info
      • Maintain
    • Video/Audio
      • Audio
      • Video
      • OSD
      • Image
    • Network
      • TCP/IP
      • DDNS
      • HTTP
      • HTTPS
      • RTSP
      • Multicast
      • Unicast
    • Push
      • RTMP
      • SRT
    • Storage
      • Storage
      • Record
      • View Record
    • Security
      • User
  • 📤Upgrade
    • Download Firmware
      • Firmware to GK72 ITE
      • Firmware to GK72 MS7
      • Firmware to GK72 MS7 Pro
      • Firmware to MC30 ITE
      • Firmware to TV30 ITE
      • Firmware to SS50 MS7
      • Firmware to SS52 MS7
    • Upgrade Firmware
  • 🎆RESOURCES
    • 🤔FAQ
      • EDID
      • Preview
      • Network
        • TCP/IP
        • WIFI
        • HTTP
        • RTSP
        • RTMP
        • Latency
      • Video/Audio
        • Audio
        • Soundtrack
      • Storage
      • Security
      • Upgrade
      • Log
      • Latency Test
      • Repair Tool
    • Official Store
    • YouTube Channel
  • 🎨Application
    • ONVIF
    • OBS
    • SmartPSS
    • vMix
    • XSplit
    • Wowza
    • YouTube
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  • What should we do if it prompts you "failed to upgrade" or "upload failure"?
  • What should we do if it's failed to detect the encoder via Device Manager after upgrading?

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  1. RESOURCES
  2. FAQ

Upgrade

PreviousSecurityNextLog

Last updated 3 years ago

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What should we do if it prompts you "failed to upgrade" or "upload failure"?

  1. Please double check whether the network connection is normal;

  2. Please select the device(s), click "Cancel" and then click "Upgrade" again;

What should we do if it's failed to detect the encoder via Device Manager after upgrading?

  1. Please double confirm whether the encoder can be powered on and running;

  2. Please manually add one more IP for your PC under the same network segment 1 like 192.168.1.XXX, or else it might cause upgrade failure.

  3. Please follow below steps to upgrade the firmware again if 1st is confirmed:

  • Run Device Manager if you already installed the latest version;

  • Go to Configuration->Change HTTP Port from 80 to 6868;

  • Click Manual Add->Select the device you just manually added;

  • Browse the Latest & correct firmware->Enter User Name and Password->Click "Upgrade"

  • The device will be reboot and you can try to search the device later;

  • If failed to upgrade, please try to connect it to your PC with ethernet cable and try again;

WARNING: Please DO NOT CHANGE the default IP 192.168.1.64 on the device manager.

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