# Upgrade

## What should we do if it prompts you "failed to upgrade" or "upload failure"?

1. Please double check whether the network connection is normal;
2. Please select the device(s), click "Cancel" and then click "Upgrade" again;

## What should we do if it's failed to detect the encoder via IPCManager after upgrading?

1. Please double confirm whether the encoder can be powered on and running;
2. Please make sure you still remember the IP of encoder and it's okay to PING it;
3. Please download and install [**IPCManager\_V3.00.08**](https://drive.google.com/file/d/16NNORZUhGCf6yIZPocKxTnZJ6Sb_KXQf/view?usp=sharing) and follow below steps:

* Always PING 192.168.1.120 (for example)
* Click Firmware Upgrade->Enter the Specified IP->Add IPC
* Select the latest firmare->Enter User Name and Password->Select the device->Upgrade
* If failed to upgrade, please try to connect it to your PC with ethernet cable and try again;

![](/files/-MafdU7XQkb2Xic7woLs)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.exvist.com/hdmi-video-encoder/resources/faq/upgrade.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.