> For the complete documentation index, see [llms.txt](https://docs.exvist.com/hdmi-video-encoder/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.exvist.com/hdmi-video-encoder/resources/faq/upgrade.md).

# Upgrade

## What should we do if it prompts you "failed to upgrade" or "upload failure"?

1. Please double check whether the network connection is normal;
2. Please select the device(s), click "Cancel" and then click "Upgrade" again;

## What should we do if it's failed to detect the encoder via IPCManager after upgrading?

1. Please double confirm whether the encoder can be powered on and running;
2. Please make sure you still remember the IP of encoder and it's okay to PING it;
3. Please download and install [**IPCManager\_V3.00.08**](https://drive.google.com/file/d/16NNORZUhGCf6yIZPocKxTnZJ6Sb_KXQf/view?usp=sharing) and follow below steps:

* Always PING 192.168.1.120 (for example)
* Click Firmware Upgrade->Enter the Specified IP->Add IPC
* Select the latest firmare->Enter User Name and Password->Select the device->Upgrade
* If failed to upgrade, please try to connect it to your PC with ethernet cable and try again;

![](/files/-MafdU7XQkb2Xic7woLs)